"We have saved close to $1.5 million in help desk costs b/c of this one wiki." — Cisco CTO Padmasree Warrior

"While online criticism may not be cause to act, it can provide companies insight into passionate bases they didn’t know they had."

"Follow an event stream and Tinker will show you relevant real-time conversations from social media sources like Facebook and Twitter."

Early adopters will recognize most of these.