Image via CrunchBase
This article in Business Week really amplifies the importance of being customer-focused. I love this quote from one of Zappos’ employees.
More than 95% of Zappos’ transactions take place over the Web, so each actual phone call is a special opportunity. "They may only call once in their life, but that is our chance to wow them.."
via businessweek.com / Photo: Jared McMillen
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