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"..highlights 10 key trends from 2008, as well as taking a peak into emerging trends for 2009."
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"Overall, we believe that engagement though these direct connections with customers is what we are all about as a company – direct relationships with customers."
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Very telling post about similarities between CRM and Social Media.
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Good recap of the things an analyst firm does to create work product.
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"To get some business out of your social networks, it's best not to immediately send new friends offers to download an e-book or to sign up for a newsletter.
Be more subtle."
links for 2008-12-11
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